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POSITION TITLE: House Manager     



The House Manager provides administrative support to the residential staff under the direction of the Program Supervisor.  The House Manager works collaboratively with the Program Supervisor to assure the operations of the program and residential sites comply with agency standards of care and values and the applicable state, federal, and professional standards.  The House Manager is responsible for providing administrative direction to staff while providing direct support to consumers.


The House Manager provides supportive counseling, medication management, skills teaching, family support, education, and crisis support to persons with intellectual disabilities.  The goal of these services is to assist individuals in obtaining the support, skills, and services necessary to improve their level of functioning and within the community.  While the primary focus is in delivering services to group home residents, the secondary focus is on the management of the physical facility and operations of the group home.



Supervision is received from the Program Supervisor.



This position requires flexibility in work schedule due to consumers individual needs.  The expectation is that all staff will be available to work a flexible schedule, which may include overnights, evenings, weekends and holidays. The House Manager is required to work one evening shift and the first uncovered shift each week. The House Manager will be flexible for day program cancellations.  If a specific time off is needed, then the House Manager is expected to notify and negotiate the needed time off with the Program Supervisor.



Residential Related Functions

A House Manager will:

  1. Identify individual residents’ needs through in-person contacts with the individuals, their families, other staff, guardians, case managers and significant others.

  2. Assure that the residents and other house staff understand their rights to confidentiality and the limits of confidentiality.

  3. Assure that the residents and Residential Facilitators understand the rights of residents as recipients of mental retardation services, including informed consent and risks and benefits of treatment.

  4. Complete certification in the passing of oral medications.  Provide medication management to clients as dictated in the medication regulations and follows safe practice procedures taught in the CRMA course. The administration of medications is one of the most important functions of the House Manager and the direct care staff.  It is imperative that the documentation and administration of medication follow safe practice.  This will include, but not be limited to; ordering medications, coordinating med orders and order changes, administering the correct medication, correct dose, at the correct time, to the correct person and by the correct route.  All documentation will be completed on the Medication Administrative Record and in the individual client file.

  5. Review medication and MARS every shift.

  6. Provide crisis intervention and practical counseling when needed through supportive counseling or problem-solving activities and know and use procedures for accessing emergency medical and psychiatric services.

  7. Assist the residents in developing and maintaining the supports necessary to manage their lives.

  8. Assist in co-leadership of residential council and other house groups.

  9. Assist residents one-on-one or in small groups to develop adult living skills such as personal hygiene, housekeeping, meal preparation, budgeting, appropriate dress, etc.

  10. Coordinate with other house staff recreational activities.

  11. Operate the residence in such a manner that the human rights and dignity of all residents are of utmost consideration.

  12. Attend resident related meetings with other providers.

  13. Be required to transport/coordinate client’s community appointments, i.e. doctor appointments, recreational activities, team meetings, etc. This needs to happen is such a way as the house schedule runs smoothly.

  14. Attend all psychiatric appointments with residents.

  15. Completes, ensures and coordinates the maintenance of all required clinical and administrative documentation for residents.

  16. Coordinates with other house staff recreational activities.

  17. Operates the residence in such a manner that the human rights and dignity of all residents are of utmost consideration.

  18. Supports and works with the Supervisor and other staff to maintain consistency within the program.  The House Manager also, demonstrates an ability to relate to the Supervisor and other staff as a team member and leader.

  19. Attends staff meetings and in-service training programs.  Staff meetings are part of the regularly scheduled shift and any absences will need to be pre-approved by the Program Supervisor.

  20. Attends resident related meetings with other providers.

  21. House Managers will be required to transport/coordinate client’s community appointments, i.e. doctor appointments, recreational activities, team meetings, etc.       

  22. This needs to happen is such a way as the house schedule runs smoothly.

  23. House Managers are expected to be responsible positive role models for both residents and other house staff.

  24. House Manager will ensure house is decorated to the season.

  25. Review daily documentation for accuracy on a daily basis.



Team member Functions:

House Manager will:

1.  Participate as a team member within their own house, with peers, and with the administration in such a way that they are an asset to each team and can treat other team members with respect, understanding, caring and fairness.

2.  Lead their house team in such a way that they are using good leadership and supervisory skills, and create an atmosphere of respect, understanding, caring and fairness.

3.  Coordinate and collaborate with other peers to pool resources so that each house is considered a support to all other houses, especially in times of need.

4.   Work toward Agency goals and objectives, and the Agency mission statement, and realize that all who work at the Agency are necessary and valuable players in the fulfillment of the mission, goals and objectives.



House Manager will:

  1. Understands and follows agency policies and procedures.

  2. Completes and submits accurate and timely reports.

  3. Assures that staff functions in a cost-effective manner with regard to utilization of time, mileage, and job-related expenses.

  4. Attends agency meetings as required. Staff meetings are considered supervisory in nature and therefore attendance is mandatory.

  5. Seeks consultation with the Program Supervisor as needed and participates in the supervisory process.

  6. Provides added individual and program consultation around any area in which (s)he may have special expertise.

  7. Always represents the agency in a professional manner.

  8. Participates in the orientation of new employees as requested.

  9. Facilitates a positive work environment to include mediation of problems for staff.

  10. Responding to and reaching satisfactory resolution to individual staff complaints and grievances with Program Supervisor.

  11. Passes on information pertaining to agency/clients that staff will need to know.

  12. Coordinates with agency and outside providers and services to assist staff in effectively using resources to insure quality resident care.

  13. Monitors the assessment process of residents to ensure that personal care, medication management, and life skill needs of the residents are identified, and addressed on the Individual Treatment Plan.

  14. Engages in case management activities with assigned residents which include:  Personal Centered Plan development with resident’s team, linking and coordination of services, service advocacy, and monitoring and evaluation services.

  15. Have significant in-put into the annual evaluations of staff and participates in presenting annual evaluations.

  16. Participates in Special Olympics functions.


Physical Plant Related Functions:

The House Manager will:

  1. Assure that the house is kept in safe, general good order by coordinating tasks with other house staff and be responsible for the over-all cleanliness and condition of the house per licensing regulations.

  2. Assure that grocery shopping is done, and well-rounded nutritious meals and snacks are provided for the residents. Food preparation will be based on resident preferences and choices, and dietary restrictions.

  3. Coordinate with the Program Director in the ordering of necessary supplies.

  4. Consult with the Program Director regarding house repairs, and coordinates repairs per Agency policy. (I.e. fill out work orders and coordinate with Maintenance to make sure work is completed in a timely, efficient manner.)

  5. Coordinate house duties with residents and direct care staff.

  6. Coordinate monthly fire drills and safety inspections.

  7. Perform general yard work (i.e. shoveling, raking, lawn pick-up etc.), routine maintenance tasks (i.e. changing light bulbs, and other small tasks usually done by a home owner), and work with the Facilities Manager getting maintenance done by outside resources.

  8. Performs other duties assigned by supervisor.



  1. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.

  2. Education and Experience:  The House Manager must have a minimum of a High School Diploma or GED Certificate.

  3. The House Manager must have a valid Maine driver’s license and comply with all necessary state laws. 

  4. Must consistently pass a State Bureau of Investigation and a Department of Motor Vehicle check and be eligible under the Agency Insurance to maintain employment. The House Manager must also pass an adult protective, child protective and an OIG background check.



  1. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.

  2. Employees will be required to shovel snow, mow lawns, do general cleaning such as washing floors, tubs, showers, etc. all of which requires bending, stretching, twisting and lifting up to 25 pounds.  There may be occasional lifting of clients.

  3. The employee must be able to sit and drive a car or van.  Typically, individual trips will be up to one hour in length.  Several trips per day may be required.  The employee must be able to walk on uneven surfaces and climb stairs.



  1. The work environment characteristics here are representative of those an employee encounters while performing the essential functions of this job.

  2. The usual environment is in a group home or the community and neighborhood surrounding a group home.  the group homes staff will be exposed to pets which include cats and dogs. Regularly, the employee will be required to transport him/herself to locations in the community, occasionally with residents.



Employees must satisfactorily complete a 3-month probationary period.  At the end of 3 months, the employee may be granted regular status or may be continued on a probationary basis for an additional 3 months.  Subsequent job performance evaluations will occur on an annual basis.




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